Shipping policy

Shipping Policy

 We are committed to providing you with a smooth and efficient shipping experience. Please read our shipping policy carefully for information on shipping methods, costs, and delivery times.

Shipping Locations

We currently ship to domestic and international addresses. If your location is not included, please contact us at thoom.co@gmail.com for assistance.

2. Shipping Methods

We offer a variety of shipping options to meet your needs, including:

  • Standard Shipping:  5-10 business days
  • Expedited Shipping:  2-3 business days
  • Overnight Shipping:  next business day

Please note that delivery times are estimates and may vary based on location and carrier.

Shipping Costs

Shipping costs are calculated at checkout based on your selected shipping method and delivery location. The total shipping cost will be displayed before you complete your purchase.

Order Processing Time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be extended. We will notify you of any delays.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s status on the carrier's website.

Shipping Restrictions

Address Verification: We reserve the right to cancel or modify orders if shipping information is incomplete or inaccurate. Please ensure your shipping address is correct before completing your order.

 P.O. Boxes: We may not be able to deliver to P.O. Boxes for certain shipping methods. Please provide a physical address when possible.

 Damaged or Lost Shipments

If your order is damaged or lost during shipping, please contact us at [insert contact information] within [insert time frame, e.g., 7 days] of the delivery date. We will work with you to resolve the issue promptly.

 International Shipping

For international orders, please be aware of the following:

  • Customs Duties and Taxes: You may be subject to customs duties and taxes upon arrival in your country. These fees are the responsibility of the customer and are not included in the shipping cost.
  • Delivery Times: International delivery times may vary based on your location and customs processing times.

 Changes to Shipping Policy

We may update this shipping policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our services following any changes constitutes your acceptance of the updated shipping policy.